Privacy Policy

ATW Properties, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or book our properties.

1. Information We Collect

1.1 Personal Information You Provide

When you make a booking, we collect:

• Name, email address, phone number
• Payment information (credit card or bank account details)
• Government-issued ID for verification purposes
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address, browser type, device information
• Pages visited, time spent on pages
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Process bookings and payments
• Communicate about your reservation
• Verify identity and prevent fraud
• Send booking confirmations and receipts
• Improve our website and services
• Comply with legal obligations
• Send promotional communications (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

3.1 Service Providers

• Payment processors (credit card and ACH processing)
• Property management software (booking and reservation management)
• Email and messaging services (booking and stay communications)
• Website hosting and analytics providers

3.2 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. Payment information is encrypted using industry-standard SSL/TLS protocols. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Booking records: 7 years (for tax and legal compliance)
• Payment information: As required by payment processor and applicable law
• Marketing communications: Until you unsubscribe

6. Your Choices

You can:

• Unsubscribe from marketing communications at any time (every email includes an unsubscribe link)
• Ask what we have: request a summary of the personal information associated with your bookings
• Request correction or deletion: we will honor reasonable requests, except where we must retain records for tax, payment, or other legal obligations

To make a request, use our contact form. We respond to verified requests within a reasonable time.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Provide a personalized experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact:

• Company: ATW Properties, LLC
• Email: contact form
• Phone: (888) 413-STAY