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Stay Anchorage

Cancellation Policy

Last updated: February 11, 2026

We understand that plans change. This cancellation policy outlines the terms for modifying or canceling your reservation.

Short-Term Stays (Less than 30 Nights)

We offer two rate options for short-term stays. You can select your preferred option during checkout.

Refundable Rate (Standard)

  • Our standard rate with cancellation flexibility
  • Cancel at least 30 days before check-in: 100% refund
  • Cancel less than 30 days before check-in: No refund
  • No-show: No refund

Non-Refundable Rate (Our Best Rate)

  • Our best rate — approximately 17% below the standard refundable rate
  • No refunds for any reason (including cancellations, modifications, or early checkout)
  • No-show: Full payment charged
  • Best for travelers with firm plans

Tip: We recommend purchasing travel insurance to protect your investment, especially with non-refundable rates. Travel insurance can cover cancellations due to illness, emergencies, or other unforeseen circumstances.

Extended Stays (30+ Nights)

Before Check-In

  • Cancel at least 30 days before check-in: Full refund minus $200 administrative fee
  • Cancel 15-29 days before check-in: First month payment forfeited
  • Cancel less than 15 days before check-in: No refund

Terms after check-in are set in each extended-stay lease agreement.

Modifications

Changes to your reservation are subject to availability and may incur fees:

  • Unit changes: Subject to availability and price differences
  • Guest changes: Must be approved; ID verification required

Force Majeure

In cases of unforeseen circumstances beyond our control (natural disasters, government orders, etc.), we will work with guests to find a reasonable solution, which may include:

  • Rescheduling to future dates
  • Credit toward a future stay
  • Partial or full refund (at our discretion)

Property-Initiated Cancellations

In rare cases where we must cancel your reservation due to property damage, overbooking errors, or other unforeseen issues:

  • Full refund of all payments
  • Assistance finding comparable alternative accommodation (if available)

Violations and Eviction

Guests who violate our Terms of Service or House Rules may be asked to leave immediately with no refund. This includes:

  • Unauthorized parties or events
  • Excessive noise or disturbances
  • Illegal activities
  • Property damage
  • Exceeding maximum occupancy

How to Cancel

To cancel or modify your reservation:

  1. Email: contact form
  2. Phone: (888) 413-STAY
  3. Include your booking confirmation number and full name

Note: Cancellations are effective from the date we receive your written notice, not the date you decide to cancel.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method. Please allow additional time for your bank to process the refund.

Contact Us

Questions about this cancellation policy? Contact us:

Important

This cancellation policy is part of your booking agreement. By completing a reservation, you acknowledge and accept these terms. We reserve the right to modify this policy; changes apply to future bookings only.