Frequently Asked Questions
Everything you need to know about staying with Stay Anchorage. Can't find your answer? Contact us any time.
What time are check-in and check-out?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Check-in is fully self-service — a keypad door code is emailed before your arrival, so there is no front desk to wait for. Your confirmation email has the details for your specific stay.
What locations do you offer in Anchorage?
One building with four apartment units in downtown Anchorage's South Addition neighborhood — walking distance to the Park Strip and the Coastal Trail.
What payment methods do you accept?
All major credit and debit cards, or ACH bank transfer. Paying by ACH saves 1% on stays of 29 nights or less, and 3% on extended stays (30+ nights) — credit cards carry no fee on short stays either way. Both are secure and processed directly through our booking system.
How does the security deposit work?
A temporary hold (not a charge) may be placed on your payment method unless a verified charge must be processed. Credit-card holds are usually released quickly after check-out; debit-card funds may take 5–10 business days after release, since timing is controlled by your card issuer, not us.
What is your cancellation and change policy?
Cancellation terms are shown at booking and in your confirmation email. If you booked direct, contact us about date changes — extensions are usually easier to arrange than cancellations, and we do our best to find a fair option.
Is the WiFi good enough for remote work?
Yes — free WiFi suitable for video calls and remote work is included at both locations.
How do I get here from the airport?
Ted Stevens International Airport is about a 13-minute drive from the downtown building. Taxi, rideshare, or a rental car all work well.
How can I reach you before or during my stay?
Call or text (888) 413-7829 — answered 24/7 by our automated concierge; humans are available during normal business hours.
Why book direct instead of through Airbnb or VRBO?
Booking direct at stayanchorage.com gets you our best rate with no middleman fees, and you deal directly with the local host team before, during, and after your stay. Guests rate us 4.4 stars across 112 reviews.
What if I booked through Airbnb or VRBO?
Then that platform's cancellation policy applies, and any changes must go through the platform so your refund is handled correctly on their side.
What is nearby?
Downtown Anchorage is at your door: the Tony Knowles Coastal Trail, restaurants, and shops are all close by.
Do stays of 30+ nights get any tax savings?
All rates are shown pre-tax, and Anchorage’s room tax runs about 12%. Stays of 30 nights or more are exempt from that tax — worth mentioning if you’re planning a longer stay.
What is your pet policy?
Pets are considered case-by-case only, with an additional pet fee and pet deposit. You’ll need written confirmation from our team before bringing a pet — approval is never assumed. This is separate from ADA-defined service animals, which are always welcome.
Is there a full kitchen, and any rules for using it?
Yes — every unit has a full kitchen with dishes, utensils, pots, pans, a coffee maker, and cleaning supplies under the sink. To keep the finishes in good shape: no steel wool or abrasive pads on stainless steel, use a cutting board instead of cutting directly on the counter, and avoid setting super-hot cookware straight on the countertop.
How does the TV and Roku work?
Each unit has Cable TV and a Roku in Guest Mode. Turn on the Roku and enter your checkout date to start your session — sign into your own Netflix, Hulu, Disney+, or other streaming accounts, and everything logs out automatically at checkout.
Why is there condensation on the windows, and how do I prevent it?
Our buildings are tightly sealed for energy efficiency, which can lead to moisture buildup. Running the bathroom exhaust fan while you shower and for about 15 minutes afterward keeps windows and walls condensation-free.