Frequently Asked Questions
Everything you need to know about staying with Stay Anchorage. Can't find your answer? Contact us any time.
What time are check-in and check-out?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Check-in is fully self-service — a keypad door code is emailed before your arrival, so there is no front desk to wait for. Your confirmation email has the details for your specific stay.
What locations do you offer in Anchorage?
One building with four apartment units in downtown Anchorage's South Addition neighborhood — walking distance to the Park Strip and the Coastal Trail.
What payment methods do you accept?
All major credit and debit cards, or ACH bank transfer. Paying by ACH saves 1% on stays of 29 nights or less, and 3% on extended stays (30+ nights) — credit cards carry no fee on short stays either way. Both are secure and processed directly through our booking system.
How does the security deposit work?
A temporary hold (not a charge) may be placed on your payment method unless a verified charge must be processed. Credit-card holds are usually released quickly after check-out; debit-card funds may take 5–10 business days after release, since timing is controlled by your card issuer, not us.
What is your cancellation and change policy?
You choose at booking. On stays under 30 nights, the refundable rate gives a full refund if you cancel at least 30 days before check-in, and the non-refundable rate is our lowest price and cannot be refunded for any reason. Stays of 30+ nights are sold at one rate, our best rate, with the extended-stay cancellation terms; the refundable rate is offered on stays under 30 nights only. Stays of 30+ nights: full refund minus a $200 administrative fee if you cancel at least 30 days before check-in (card payments also keep the 3% card processing fee); first month forfeited 15–29 days before; no refund inside 15 days. Date changes are subject to availability, so call or text (888) 413-7829 and we will tell you what is possible.
Is the WiFi good enough for remote work?
Yes — free WiFi suitable for video calls and remote work is included in every unit.
How do I get here from the airport?
Ted Stevens International Airport is about a 13-minute drive from the downtown building. Taxi, rideshare, or a rental car all work well.
How can I reach you before or during my stay?
Call or text (888) 413-7829 any time — our 24/7 virtual assistant handles common questions right away. For anything else, expect a quick reply during operating hours (8 AM–8 PM Alaska time), or the next day if you reach out after hours.
Why book direct instead of through Airbnb or VRBO?
Booking direct at stayanchorage.com gets you our best rate with no middleman fees, and you deal directly with the local host team before, during, and after your stay. Guests rate us 4.3 stars across 110 reviews.
What if I booked through Airbnb or VRBO?
Then that platform's cancellation policy applies, and any changes must go through the platform so your refund is handled correctly on their side.
What is nearby?
Downtown Anchorage is at your door: the Tony Knowles Coastal Trail, restaurants, and shops are all close by.
Do stays of 30+ nights get any tax savings?
All rates are shown pre-tax, and Anchorage’s room tax runs about 12%. Stays of 30 nights or more are exempt from that tax — worth mentioning if you’re planning a longer stay.
What is your pet policy?
Pets are considered case-by-case only, with an additional pet fee and pet deposit. You’ll need written confirmation from our team before bringing a pet — approval is never assumed. This is separate from ADA-defined service animals, which are always welcome.
Is there a full kitchen, and any rules for using it?
Yes — every unit has a full kitchen with dishes, utensils, pots, pans, a coffee maker, and cleaning supplies under the sink. To keep the finishes in good shape: no steel wool or abrasive pads on stainless steel, use a cutting board instead of cutting directly on the counter, and avoid setting super-hot cookware straight on the countertop.
What if I can't get in?
Your pre-arrival link always shows your current door code, so start there. If the keypad still will not cooperate, call or text us at (888) 413-STAY (7829) any time — our 24/7 virtual assistant can help right away with common questions, and you'll reach our human team 8 AM–8 PM Alaska time (or get a reply the next day if it's after hours).
How does the TV and Roku work?
Each unit has a smart TV with a Roku in Guest Mode (there is no cable TV). Turn on the Roku and enter your checkout date to start your session — sign into your own Netflix, Hulu, Disney+, or other streaming accounts, and everything logs out automatically at checkout.
Why is there condensation on the windows, and how do I prevent it?
Our buildings are tightly sealed for energy efficiency, which can lead to moisture buildup. Running the bathroom exhaust fan while you shower and for about 15 minutes afterward keeps windows and walls condensation-free.